77hi's Privacy Policy — Your Information Is Completely Safe

1 Introduction and Scope

77hi is a trusted online gaming and sportsbook platform. We give the highest priority to our users' privacy. This Privacy Policy ("Policy") describes how we collect, use, store, and where necessary share your personal information with third parties.

This policy applies when you:

• Visit or use the 77hi website (77hi.cam);
• Create an account or log in;
• Use any of our games or services;
• Contact our support team;
• Carry out deposit or withdrawal transactions.

If you are under 21 years of age, you may not use this platform and we do not knowingly collect any information from minors.

2 What Types of Information We Collect

We collect information in two main ways — information you provide to us and information collected automatically.

2.1 Information You Provide

• Identity Information: Name, date of birth, national ID or passport number;
• Contact Information: Email address, mobile number, and address;
• Financial Information: bKash, Nagad, Rocket, or bank account details (for deposits and withdrawals);
• Account Information: Username, password (stored in encrypted form), and security question answers;
• Verification Documents: Photos or documents uploaded as part of the identity verification (KYC) process.

2.2 Automatically Collected Information

• Technical Information: IP address, browser type, operating system, device identifier;
• Usage Information: Pages visited on the website, session duration, click patterns;
• Transaction Information: Deposit, withdrawal, and betting history;
• Cookies and Tracking: Session cookies, preference cookies, and performance analytics cookies.

3 Purpose of Information Collection

We use your information for the following legitimate purposes:

3.1 Providing and Operating Services

• Creating, verifying, and managing accounts;
• Processing financial transactions (deposits and withdrawals);
• Running gaming services properly and storing results;
• Providing customer support.

3.2 Complying with Legal and Regulatory Obligations

• Completing anti-money laundering (AML) checks and customer identity verification (KYC);
• Complying with applicable laws and regulations;
• Preventing fraud and illegal activity.

3.3 Security and Fraud Prevention

• Protecting against unauthorized access and cyber attacks;
• Detecting and preventing suspicious activity;
• Monitoring user behavior to ensure responsible gaming.

3.4 Service Improvement and Communication

• Improving our platform and user experience;
• Sending relevant bonus offers and promotional information (with your consent);
• Communicating important service updates and security alerts.

4 Sharing Information with Third Parties

77hi does not sell, rent, or commercially exchange your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Providers: Information required to process bKash, Nagad, Rocket, and bank transfer transactions;
• Technology Partners: Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) — only information necessary for operating games;
• Verification Services: Authorized service organizations for completing KYC and identity verification;
• Legal Authorities: In response to court orders, legal proceedings, or requests from regulatory bodies;
• Business Transfers: In the event of a merger, acquisition, or asset sale — but still under this policy.

All third-party partners are contractually bound to comply with our data protection standards.

5 Cookies and Tracking Technologies

We use various types of cookies on our website:

• Essential Cookies: Required for the core functionality of the website — such as maintaining login sessions;
• Preference Cookies: To remember your language, theme, and other preferences;
• Analytics Cookies: To generate site usage statistics and improve our services;
• Security Cookies: To detect fraud and protect accounts.

You can disable non-essential cookies from your browser settings. However, this may limit the functionality of some services.

6 Data Retention and Security

6.1 Data Retention Period

We retain your information for as long as it is needed to provide services or meet legal obligations. Even after an account is closed, certain information may be retained for a defined period due to legal and regulatory requirements.

6.2 Security Measures

77hi applies industry-standard security measures to protect your information:

• SSL/TLS Encryption: Fully encrypted connections during data transmission;
• Encrypted Database: Stored information secured with advanced encryption methods;
• Access Controls: Only authorized staff can access the information they need;
• Regular Security Audits: Periodic audits to identify and address potential vulnerabilities;
• Two-Factor Authentication: An additional layer of security to protect your account.

7 International Data Transfers

Our servers and technology infrastructure may be located in various countries. Your information may be transferred to or processed outside Bangladesh. In such cases we ensure that:

• Appropriate safeguards are in place for data transfers;
• The receiving party maintains protection standards equivalent to this policy;
• Applicable international data protection standards are followed.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you;
• Right of Rectification: The right to request correction of inaccurate or outdated information;
• Right of Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations);
• Right to Object to Processing: The right to opt out of marketing communications;
• Right to Portability: The right to request a copy of your data in a structured format;
• Right to Close Account: The right to request closure of your account at any time.

To exercise these rights, email [email protected]. We will process your request within a reasonable time.

9 Privacy Protection for Minors

The 77hi platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors. An age verification process is carried out at the time of registration.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the relevant account. If you believe a minor is using our platform, please contact [email protected].

10 Promotional Communications

If you give consent at the time of account registration, we may send you promotional emails or messages such as:

• Information about new bonuses and offers;
• Updates on new games and services;
• Notifications about special tournaments and competitions.

You can opt out of these communications at any time — by using the "Unsubscribe" link in an email or by sending a request to [email protected]. Even if you stop promotional communications, you will continue to receive important service-related messages (security alerts, transaction confirmations).

11 Third-Party Links and Services

Our platform may include services from game software providers. These third parties have their own privacy policies which may differ from ours. We have no control over services operated by third parties and are not responsible for them.

When using payment services (bKash, Nagad, Rocket), the data protection policies of those organizations apply.

12 Policy Changes and Updates

We may update this privacy policy from time to time. When changes are made:

• The last updated date on this page will be changed;
• A notification will be sent to your registered email for significant changes;
• Some changes may require your fresh consent.

Continuing to use the platform after changes have been made will be taken as your agreement to the updated policy. We therefore recommend reviewing this policy regularly.

13 Contact and Complaints

For any questions, concerns, or complaints regarding your privacy, please contact us:

If you feel that we are not complying with this policy properly, please contact us directly first. We are committed to resolving any concerns.